At timberland-outlet.com, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange.

  • Returns are accepted within 60 days of receipt.

  • Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).

  • Altered apparel, special orders, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.

  • We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.

  • timberland-outlet.com reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

 

ONLINE ORDERS MAY NOT BE RETURNED TO STORES.

You must contact customer service by email and customer service will email detailed shipping instructions and the return authorization number to ensure your package gets back to us for a full refund.
Prepare your original package with the invoice and use the shipping carrier of your choice. Please be sure to select a shipping method that uses a tracking number.
After the package is sent, email customer service your tracking number and RMA number.

Once your returned item arrives at our warehouse please allow 2-5 business days for us to initiate the refund. PayPal refunds will be credited to your PayPal account. Credit card refunds may take another 2-10 days for your refund to appear depending on the credit card you used.

 

What if I have a damanged item or something different from what I ordered?
If you received the wrong product, or if it arrives defective or damaged in transit, please contact customer service within 5 days of receipt so we can resolve the problem. In these rare cases, we will cover return shipping. We will reship the item if available or refund you in full.

 

Can I buy something in the store and return it online?
Unfortunately, not at this time. All store purchases can only be returned to a timberland-outlet.com store.